Museum Tour
A sweet adventure awaits you at the Maison Cailler chocolate attraction in Broc. Explore the story of our chocolate through a series of interactive, multi-sensorial experiences, and maybe uncover a few secrets along the way.
Our unique museum tour of about one hour leads you through the history of chocolate, from Aztec cocoa ceremonies to the innovations of today. Discover how we use exquisite cocoa beans and high-quality ingredients to make the finest chocolate creations, and indulge your palate with an amazing variety of flavours during a chocolate tasting.
Measures COVID-19
1. HAND HYGIENE
All persons in the company wash their hands regularly.
Measures:
- Employees have access to disinfection points and can wash their hands regularly.
- Employees can also obtain gloves on request.
- Customers disinfect their hands at the entrance (ensure that the information is visible at the entrance) and at various points along the entire tour.
- Customers have the opportunity to disinfect their shopping basket with disposable towels in the boutique.
- The concept of our tasting room will be adapted.
- The raw materials room will be adapted. There is no longer self-service, but customers can taste the raw materials in the tasting room on demand.
- All freely accessible brochures and other documents are removed from the displays. They are available on request at the reception.
2. MAINTAINING DISTANCE
Employees and all other persons keep a distance of two metres from each other.
Measures:
- Social Distancing is ensured by means of markings on the floor along the entire tour, where relevant (ticketing kiosks, boutique, café, etc.), to demarcate the waiting areas.
- A Plexiglas protection will be installed at the ticket offices.
- In addition to the unidirectional tour, Maison Cailler limits the time slots available online to limit crowds and queues on site.
- The total visitor capacity of the site is calculated using the following formula: Total area divided by 10, increased by 25%. Information about queues outside the building is provided. We reserve the right to increase our visitor capacity when it rains, in order to give visitors the opportunity to shelter and make the tour more fluent.
- The number of places in the Atelier du Chocolat is limited due to current regulations.
- Access to the toilets and staff changing rooms is limited, allowing staff to relax safely during their breaks.
Less than two metres distance unavoidable
The specific aspects of the work and professional situations must be taken into account in order to ensure protection.
Measures:
- If the safety distance cannot be maintained, a mask must be worn.
- Employees are given 2 masks a day at the site.
- No hand to hand contact. Employees are instructed to use the service counters for handing out products etc.
3. CLEANING
Surfaces and objects must be cleaned regularly and appropriately after use, especially if they are touched by multiple persons.
Measures:
- The cleaning plan of ISS (including waste disposal, toilet cleaning) will be extended to ensure a more regular flow.
- Employees will be provided with disinfectant products so that they can disinfect their workplace upon arrival and after returning from their break.
- Employees are also encouraged to regularly clean the parts of the service counters used by customers throughout the day.
- There is no material sharing in the Atelier du Chocolat. Each customer receives his own utensils at his workplace.
- The employees already have personal work clothes, which they maintain on their own responsibility.
4. PERSONS AT RISK
Measures:
- For employees who belong to a risk group: home office is to be preferred in order to avoid customer contact. If not possible, use a mask and follow the FOPH's hygiene recommendations.
- For customers who belong to a risk group: It is possible to reserve a separate time slot for the visit via the customer service or on request on site.
5. PERSONS WITH COVID-19 IN THE WORKPLACE
Measures:
- Those affected must be sent home immediately and asked to place themselves in self quarantine in accordance with the FOPH's regulations.
- An internal report must be prepared and followed up with the nurse of the facility and the person responsible for SHE.
- Maison Cailler employees are subject to the regulations applicable to Nestlé Switzerland employees.
6. SPECIFIC PROFESSIONAL SITUATIONS
The specific aspects of the work and professional situations must be taken into account in order to ensure protection.
Measures:
- Employees must be instructed in the correct use of masks and the correct practices for washing hands.
- Waste disposal: There is a separate waste bin for the masks at the reception of the site.
- The straps of the audio guides are cleaned regularly.
7. INFORMATION
Employees and all other persons concerned must be informed about the regulations and measures. Sick persons must be sent home and asked to comply with the FOPH's (self-)quarantine regulations.
Measures:
- All staff on the visitor tour have been trained with regard to the content of the protection concept.
- A reminder of these measures is published in the weekly management newsletter.
- The FOPH's measures are posted several times during the entire visitor tour, starting at the entrance.
- Customers are asked to make cashless payments at the ticket offices.
8. MANAGEMENT
The measures are to be implemented at the management level in order to effectively implement and adapt the protective measures. Appropriate protection of persons at risk must be ensured.
Measures:
- The application of the measures is monitored daily by the responsible person (on-call person and company paramedic).
- Particular attention must be paid to the provision of a sufficient quantity of disinfectants and personal protective equipment. In the event of a deficiency, the responsible person immediately reports this to the management.
- Weekly Covid update at the operational management meetings
- Updating of the management team's action plan according to the evolution of the applicable guidelines
FURTHER PROTECTIVE MEASURES
Measures:
- The service in the café is organised according to the guidelines of GastroSuisse with an appropriate protection plan
Icons made by monkik, Freepik and srip from www.flaticon.com.
chocolate workshops
At Cailler, we are particularly proud of our chocolate expertise and love to share our passion, experience and craftsmanship with chocolate-lovers from all over the world at our chocolaterie in Broc.
At our chocolate workshop, our chocolatiers will introduce you to the art of tempering and ganache-making and learn to make your own chocolate works of art. You’ll be able to take your special creations home with you, along with some unforgettable memories.
Book a workshop online now and create your own chocolate dream!
"At Maison Cailler, we combine creativity and craftsmanship with exquisite chocolate – that’s why we have the sweetest job in the world!"
Géraldine Maras, Chef Chocolatier
NEW! ESCAPE GAME
Maison Cailler's Escape Game has returned with a brand new story! In an authentic vintage wagon, you will be immersed in the universe of our famous Rayon chocolate. A delicious reward is awaiting the bravest ones.
An unforgettable experience in a unique setting, to share with family and friends!
Maximum 5 people can participate to the Escape Game.
Boutique & cafe
Enjoy our famous hot chocolate at Café Cailler, where you can savour a range of hot and cold beverages, light snacks, and desserts created by our chocolatiers. At the Cailler boutique, you'll find the entire Cailler chocolate range of products, as well as gifts and souvenirs, including T-shirts, posters, and mugs. And at the confectioner’s, you can shop for exquisite authentic Swiss chocolate creations.
GROUPS
Maison Cailler is a great destination for truly original celebrations, school trips, corporate get-togethers, and team-building activities. Make your very own chocolate creations together with your friends and family, colleagues, or team, and share fun, unforgettable moments as you bring your ideas to life. And from November to March, you can even combine a workshop or visit with an after-hours aperitif.
Special offers:
- For groups of 12 or more: "Fun in The Chocolate Kitchen".
- For school groups: "The Secret of Chocolate" is an educational workshop designed especially for schoolchildren.
- Children's birthday parties (for 6 to 12-year-olds): celebrate your son or daughter's birthday with a kid-friendly chocolate workshop.
For more information, other workshop possibilities or to book a group event at our chocolaterie in Broc, contact our Customer Services Team at maisoncailler@nestle.com, or give us a call on +41 26 921 59 60.
NEWS
OFFER - My Sweet Chocolate Bites
Maison Cailler offers you a 20% discount on the workshop My Sweet Chocolate Bites! Spoil your loved ones with this new, affordable and irresistibly tasteful workshop!
Discover
OUR NEWSLETTER
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THE VISIT IS AVAILABLE IN
French, German, English, Italian, Spanish, Portuguese, Arabic, Russian, Chinese, Japanese, Thai and Korean
OPENING HOURS
Open 7 days a week
01.04 to 31.10
10:00-18:00
01.11 to 31.03
10:00-17:00
Last on-site ticket sales 1 hour before closing
Maison Cailler is wheelchair-friendly
Large and small luggage lockers are available for your bags
Complimentary mobile phone charging stations and free Wi-Fi are at your disposal
A playground is available for children
For hygienic reasons, pets are not allowed
Prices
Adults
CHF 15.-
Students, Seniors, and Disabled
CHF 12.-
Children up to 16 years old:
Free with parents' admission
Only standard rates are available online. For any discount, promotion, voucher or free admission, please go to the ticket office on site.
To avoid waiting time, book your tickets online. On busy days, the waiting time can reach 3 hours
CHOCOLATE WORKSHOPS
Discover our tempting chocolate workshops, where both young and old can create their own chocolate works of art with our chocolatiers
Groups of 10 adults or more: CHF 12.- /person
Groups of children up to 16 years old: CHF 5.- /child
1 free accompanying adult per 10 children.
Each additional accompanying adult: CHF 12.-
To check availability and book for groups of 20 adults or more, please contact us by e-mail at maisoncailler@nestle.com or phone on +41 26 921 59 60.
Directions
Take the A12 highway to the Bulle exit, then follow the H189 towards Charmey-Jaun. At the roundabout in Broc, take the 3rd exit onto Rue Alexandre Cailler, then follow Rue Nestlé to Rue Jules Bellet.
Free parking available.
Train station: Broc-Fabrique
Take advantage of the discounted SBB RailAway combined offer: www.sbb.ch/cailler
GoldenPass: Enjoy a day trip on the Chocolate Train from Montreux to Broc: www.goldenpass.ch
